By LAW CHENG JING
SUBANG JAYA: Taylor’s University (TU) students are given the chance to engage with school leavers and encourage application to TU.
Under the Digital Engagement Trainees Mentoring Programme (DETMP), students can be mentees of the Digital Engagement Centre, Sales Planning and Development (DEC).
DETMP was initiated in August by DEC to let TU students actively engage with customers or school leavers by making calls to encourage enrolment.
Mentee of DEC and Taylor’s Business School student Rachel Zahn, 19, said, “We would call up the students and tell them about the scholarships that we are offering here in TU and encourage them to apply.”
“We would also explain the courses that they are interested in for better understanding,” Rachel added.
Rachel said contact information and customer leads were gathered from TU booths at high school Open Days, with high school students providing contact information that were later used by the mentees to make the calls.
Rachel added, “The mentees would be able to benefit from this programme, such as better communication skills.”
She also said the overall programme is designed to improve interpersonal skills.
“This programme is a preparation for our future work environment and the best thing about it is you don’t need to leave the campus to get these experiences,” she added.
Taylor’s Business School student Cheong Kar Mun, 20, also a mentee, said, “This programme has helped me boost my confidence and enhance my communication skills.”
“I was nervous when I was making calls in the beginning of the programme but slowly it got smoother as time goes by,” Cheong said.
She added, “The language barrier is one of the challenges I faced, as I had difficulties explaining to students in Malay and in Chinese.”
Cheong said she had to deal with different types of people while conversing through the phone.
“You have to deal with the way they reply, regardless if they are polite or rude, and you have to deal with rejection too,” Cheong added.
Cheong said the mentors of the programme are very friendly and comfortable to work with.
DEC Content Manager Executive Zechariah Bux said, “The mentees will get a certificate of recognition at the end of the mentoring programme.”
This mentoring programme is open to all students who are interested in developing their interpersonal communication skills by engaging with school leavers.
Under the Digital Engagement Trainees Mentoring Programme (DETMP), students can be mentees of the Digital Engagement Centre, Sales Planning and Development (DEC).
DETMP was initiated in August by DEC to let TU students actively engage with customers or school leavers by making calls to encourage enrolment.
Mentee of DEC and Taylor’s Business School student Rachel Zahn, 19, said, “We would call up the students and tell them about the scholarships that we are offering here in TU and encourage them to apply.”
“We would also explain the courses that they are interested in for better understanding,” Rachel added.
Rachel said contact information and customer leads were gathered from TU booths at high school Open Days, with high school students providing contact information that were later used by the mentees to make the calls.
Rachel added, “The mentees would be able to benefit from this programme, such as better communication skills.”
She also said the overall programme is designed to improve interpersonal skills.
“This programme is a preparation for our future work environment and the best thing about it is you don’t need to leave the campus to get these experiences,” she added.
Taylor’s Business School student Cheong Kar Mun, 20, also a mentee, said, “This programme has helped me boost my confidence and enhance my communication skills.”
“I was nervous when I was making calls in the beginning of the programme but slowly it got smoother as time goes by,” Cheong said.
She added, “The language barrier is one of the challenges I faced, as I had difficulties explaining to students in Malay and in Chinese.”
Cheong said she had to deal with different types of people while conversing through the phone.
“You have to deal with the way they reply, regardless if they are polite or rude, and you have to deal with rejection too,” Cheong added.
Cheong said the mentors of the programme are very friendly and comfortable to work with.
DEC Content Manager Executive Zechariah Bux said, “The mentees will get a certificate of recognition at the end of the mentoring programme.”
This mentoring programme is open to all students who are interested in developing their interpersonal communication skills by engaging with school leavers.